Shipping & Returns Policy – BrewCraft

Shipping Policy

Fast & Transparent Delivery from Portland

We know you’re excited to start brewing, so we ship every order from our Portland warehouse within 1–2 business days. Once dispatched, your package typically arrives in 5–10 business days. You’ll get end-to-end tracking updates via email and SMS, so you always know exactly where your coffee maker is.

Shipping to All 50 States – We deliver to every U.S. address, including Hawaii, Alaska, and Puerto Rico. Orders to these remote areas may take a few extra days, but we’ll keep you posted every step of the way.

What You Can Expect

Orders ship within 1–2 business days (Monday–Friday, excluding holidays).
Transit time: 5–10 business days – trackable from pickup to your doorstep.
Free standard shipping on all orders. Need it faster? Choose expedited at checkout.
Your package is fully insured against loss or damage. If anything goes wrong, we handle it – no hassle for you.

Shipping Address & Tracking – Please double-check your shipping address at checkout. We’ll email you a tracking link once your order leaves our warehouse. If you ever have questions, just reply to your tracking email or reach us at [email protected].

Return & Refund Policy

30-Day Hassle-Free Returns – We Cover the Shipping

Your satisfaction is our priority. If your coffee maker isn’t the perfect fit, you can return it within 30 days of delivery – and we’ll pay for the return shipping. That means you don’t spend a cent to send it back.

How It Works

Start your return: Just email us at [email protected] or use the portal on brewgear.shop. We’ll respond within 24 hours with a prepaid return label – print it, attach it, and drop the package off at any UPS or FedEx location.
Condition: We ask that the item be in its original condition (unused, in the original packaging, with all accessories). This helps us process your refund quickly.
Refund timeline: Once we receive and inspect your return, we’ll process your refund to the original payment method. The funds usually appear in your account within a few business days, depending on your bank or card issuer.

What About Defects or Issues? If your coffee maker arrives damaged or has a defect, we’ll replace it or refund you right away – no return needed in some cases. Just give us a photo and a quick note at [email protected], and we’ll take it from there.

Still Have Questions? We’re here to help. Contact us weekdays at [email protected] or call the number on your order confirmation. BrewCraft is based at 3420 N Industrial Way, Portland, OR 97211, United States.